Refund policy
If something isn't right, we'll make it right. You have 30 days from the day your order arrives to return it, and returns are free — we send you a prepaid shipping label.
What can be returned
Items must be unused, in resalable condition, and returned in their original packaging with any tags, manuals and accessories included.
For hygiene and safety reasons, the following cannot be returned unless they arrive faulty or incorrect:
- Personal care and intimate hygiene items once opened
- Earphones, earbuds and other in-ear products once the seal is broken
- Consumables such as supplements, drinks or food items
- Gift cards and digital downloads
- Items clearly marked "final sale" on the product page
How to start a return
- Email oday.ashour1993@gmail.com within 30 days of delivery with your order number and which item you'd like to return.
- We reply within one business day with a prepaid return label and instructions.
- Pack the item securely, attach the label, and drop the parcel off.
Please don't send anything back before contacting us — returns received without a label from us can't be traced to your order and may not be refundable.
Refunds
Once your return reaches the warehouse we inspect it and email you the outcome. Approved refunds are issued to your original payment method within 5–10 business days. How quickly the money appears after that depends on your bank or card issuer.
Your refund covers the full price you paid for the item. Because shipping was free, there is nothing to deduct for outbound postage, and the return label is on us.
Exchanges
The fastest way to exchange is to return the original item for a refund and place a new order for the one you want, so you aren't waiting on the return to clear. If you'd rather we handled it as a straight swap, say so in your email and we'll arrange it.
Faulty, damaged or incorrect items
Email us within 7 days of delivery with your order number and a photo of the problem. We'll send a replacement or a full refund, whichever you prefer, and you won't be asked to pay for anything. The exclusions above don't apply to faulty or incorrect items.
Cancelling an order
Orders can be cancelled for a full refund any time before they ship — usually a window of 1–3 business days. Email us as soon as you can. Once an order has shipped, treat it as a return.
Late or missing refunds
If we've told you a refund was issued and you haven't seen it after 10 business days, check with your bank or card issuer first, as posting times vary. If it still hasn't appeared, email us and we'll trace it.
EU and UK customers
Nothing in this policy affects your statutory rights. If you are in the EU or UK you also have a legal right to withdraw from the purchase within 14 days of receiving it, for any reason. Our 30-day policy is offered in addition to that right, not instead of it.
Questions
Email oday.ashour1993@gmail.com or use our contact form.