Shipping policy
We ship worldwide, and shipping is free on every order — there is no minimum spend and no surprise charge at checkout.
Processing time
Orders are checked and prepared within 1–3 business days of being placed. Orders placed on a weekend or public holiday begin processing on the next business day. You'll receive a confirmation email as soon as your order is placed, and a second email with tracking once it leaves our supplier's facility.
Delivery time
Standard delivery takes 7–15 business days after processing. So a typical order arrives within about 8–18 business days of being placed.
| Stage | Time |
|---|---|
| Order processing | 1–3 business days |
| Transit | 7–15 business days |
| Total | 8–18 business days |
These are estimates, not guarantees. Customs inspections, carrier backlogs, severe weather and peak periods such as Black Friday and Christmas can add time beyond our control.
Shipping cost
Free worldwide standard shipping on all orders. The cost is already included in the product price, so the total you see at checkout is the total you pay.
Tracking your order
Your tracking number is emailed to you once the parcel is handed to the carrier. Tracking can take 2–5 business days to show its first scan — this is normal and does not mean anything is wrong. If your tracking hasn't updated after 7 business days, email us and we'll chase it.
Split shipments
If you order several items, they may arrive in separate parcels on different days, at no extra cost to you. Each parcel gets its own tracking number.
Customs, duties and taxes
Import duties, taxes and customs fees are not included in the price and are not charged by us. Where they apply, they are set by the destination country and are the responsibility of the recipient. Rules vary by country, so please check your local thresholds before ordering.
Incorrect addresses
Please check your shipping address carefully at checkout. If you spot a mistake, email us within 24 hours and we will correct it if the order hasn't shipped. Once a parcel has left the facility, the address can no longer be changed. Parcels returned to sender because of an incorrect or incomplete address will be refunded minus any return costs, or reshipped once a corrected address is confirmed.
Lost or damaged parcels
If your parcel arrives damaged, photograph it before unpacking where you can, and email us within 7 days of delivery. If tracking shows no movement for 15 business days, or the parcel is marked delivered but hasn't arrived, contact us and we will open a claim with the carrier and send a replacement or full refund.
Undelivered after 30 business days
If an order hasn't arrived within 30 business days of dispatch and tracking cannot account for it, we will refund you in full. You don't need to return anything.
Questions
Email oday.ashour1993@gmail.com with your order number and we'll get back to you within one business day. See also our Return and Refund Policy.